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Suitability for Private Lessons
Dogs must be up to date on vaccinations per our Group Class policy.
Confirmation of Booking/Registration
Due to our limited availability for private training, payment must be made in advance to hold your reservations.
Day Training – Private Lesson Follow-up
Owner/Handler must commit to booking a 1-hour Private Lesson after 5 Day Training sessions, or once a month before further Day Training sessions can be booked.
Cancellations/Rescheduling
Cancellations/Rescheduling require at least 48 hours notice, otherwise your prepayment is forfeited.
Behaviour Consultation Lengths
Initial consults are always 60-90 minutes in length. Followup consults are a minimum of 60 minutes in length.
Behaviour Modification — Minimum Bookings
For cases involving fearful/aggressive behaviors, clients must sign up for three sessions (one 60-90 minute evaluation and consultation, and two 60-minute sessions) in advance.
Private Lesson/Consult Completion Timeframe
All consults must be used within 6 months of payment, otherwise they are forfeited.
Refunds/Exchanges
No Refunds/Exchanges are permitted.
h3>All Group Classes
Suitability for Group Classes
Disruptive/aggressive dogs
If instructors determine a dog is inappropriate for group classes, we reserve the right to remove the dog and handler from the program. Class fees will be applied as a credit towards private lessons to address the fear/aggression issues causing the disruptive behavior.
Disruptive behaviors include (but are not limited to): Excessive barking, lunging, attempts to bite other dogs or people.
Disruptive handlers/people
If instructors determine a handler is disruptive or inappropriate for group classes, we reserve the right to remove the handler from the program.
Refunds/Exchanges
Refunds are available prior to first class (defined as a occupying a working spot with your dog on a scheduled class). Once a class is booked and occupied, refunds are not available.
Program Completion Timeframe
Programs must be initiated within 6 months of attending paying for class. Classes must be utilized within 60 days.
Cancellation policies
You may miss one (1) group class providing you have given written/verbal notice 48 hours prior to class. We will allow you to make-up this class during a different week.
Failure to cancel cancel a class 48 hours prior means that the missed class is forfeited/used against your program’s total available class bookings.
Illness/Medical Issues
Extensions to your program can be granted for the following two conditions: a) Bitch in heat b) Quarantine due to contagious illness, provided proof is supplied from veterinarian.
Confirmation of Booking/Registration
Payment (cash/cheque) must be provided prior to, or during, Group Class Orientation session. As our class sizes are small, book early to avoid disappointment.
You will receive a personalized email confirming your registration.
Refunds/Exchanges
Refunds are available 30 days prior to the start of a program. After 30 days, refunds are not available.
Missed Classes/Makeup Classes
See “Cancellation Policies” above.
If you are available, but your dog is not (i.e. due to illness/injury), you can always attend a
class without your dog to audit, and practice at home.
At Smart Paws, we use positive reinforcement training techniques to teach you and your dog the skills needed for a happy, co-operative life together.